Three skills that AI will never replace
We’re big fans of technology here at Homesearch.
As adoption of true machine learning continues to grow, so does the anxiety over human jobs being replaced by algorithms.
Technology replacing human work is nothing new. The first alarm clocks were invented in the 1920s and put “knocker-uppers” out of business. But, there will always be human skills that algorithms can’t replace.
When ATMs first came on the scene in the banking industry, it triggered massive anxiety about machines replacing people.
What actually happened was that the banks shifted their focus to improving the experience of their customers when they visited the bank. They hired more tellers and trained them to focus on personal customer service (here’s a big hint for how great tech should work in our industry).
(Side note - since this early change, traditional Banks dropped the ball once online banking became the mainstream, but the challengers are putting the customer at the center of their offerings and now making huge waves.)
There’s now similar conversations around the rise of machine learning software and applications which help automate the non-productive work.
As useful tech can be, there are certain human skills that we can call safe from replacement by computer program.
While well programmed machines are masterful at communicating with other machines and delivering actionable insights to humans at the end point of work, they still cannot approach a human worker’s ability to communicate with internal and external stakeholders.
You can’t program intuition. You can’t program empathy. You can’t program eye contact and body language.
If we talk customer experience, technology can deliver answers to simple questions, but it's not outstanding. A chat bot will never replace a skilled human communicator or a dedicated team with the skills needed to make every single client feel valued.
Maybe the most important human skill. And the one that can bring us, and those around us, the most joy (and success).
If you google Creativity you will see it defined as “the use of imagination or original ideas to create something”. There is an exhaustive list of synonyms attached, none of which we would ever associate with machines.
And while machines are becoming more creative, (here’s a cool article about a computer that wrote a symphony) their creativity will always be limited, and they will always be only as creative as the humans who program them.
Machines can do a masterful job of solving problems, but only when they have rules and logic to go by.
Human’s have a wonderful ability to be flexible in the face of the unknown. We can apply critical thinking and problem-solving skills in areas or situations where we have no experience.
We don’t “break” when a new situation presents itself and we’re not equipped with the logic and rules to handle it. We take stock of the situation and work in small, new steps to make progress towards our goal. A machine can’t do this.
Bringing it all together...
It’s time to look for the opportunities that arise when people and technology work well together. Technology should allow you to do more of the work that matters, not work less.
By using our human intelligence and delegating menial work to tech, we free ourselves to communicate more deeply, foster our own creativity and remain flexible.